Before contacting Veritas please check below for answers to common questions we've collected from our valued clientele. Should we not cover your question below, please email your Veritas Account Manager
I’ve never tried your products – where should I start?
The skin is the largest organ of the body, and the way in which you care for it shows! A licensed skin care professional can help you choose the best products for your your Veritas Bioactives skin care regimen. Our three core products provide a solid foundation for general skin health. These products are our sulfate-free cleanser, our antioxidant peptide + plant-based stem cell moisturizer, and our physical sun protection:
For additional correction, a skin care professional can help you best choose the serum/concentrate which is targeted to your skin condition.
How long are they your products good for?
We don’t use synthetic chemical preservatives. Once your product has been opened, the “half-life” is 1 year. We know that you will be so satisfied with your Veritas Bioactives products that they will never make it to expiration.
After I order Veritas Bioactives products, when do they ship from your fulfillment center?
Your purchase will be released for shipment within 48 hours from the time that payment is received in full.
I would love to speak with someone to best determine which products are right for my skin type. Who do I call?
We too want to be certain that the proper Veritas products are selected for your skin type. Schedule a complimentary consultation by phone by emailing us at email@example.com or call us at 800.954.7590 from 10am - 5pm CST Tuesday - Friday.
Can I exchange or return products?
Yes! We guarantee that you will be 100% satisfied with your purchases, so If you need help returning or exchanging a Veritas Bioactives product purchased from www.veritasbioactives.com just call us Monday - Friday at 800.954.7590. After we've processed your exchange you'll have 30 days from the date of your purchase to return any product you aren't satisfied with for a full refund.
My Flawless Brightening Complex is a different color than the last bottle I purchased. Is this the same great formula?
Yes, this is the same great formula. Due to the natural ingredients, and production of small “boutique-batches” of our formulas, the color may vary from bottle to bottle.
May I use your products during pregnancy?
Yes, you may. However, your skin may become much more sensitive during your pregnancy. Therefore, we recommend that you focus on balancing your skin, and exfoliating less. Note: Salicylic acid is NOT an ingredient we want you to use in your pregnancy. Please discontinue the Flawless Sulfate-Free Cleanser and switch to the Iconic Corrective Cleanser.
Why does Chiral Chemistry create better skin care products?
Chiral technology allows our chemists to select and utilize only the side of the ingredient molecule that is going to produce the desirable benefit, and exclude the molecule side that is ineffective, or may cause side-effects. This results in more highly concentrated formulas, faster absorption, and greater targeted results. Learn more about Chiral Chemistry HERE.
What is a Peptide?
These “mini-proteins” are active molecules which increase the thickness of the skin by stimulating collagen production, or replacing collagen you’ve lost as a result of aging. Collagen is what gives youthful skin its plump, taught appearance. As we age collagen production slows down, so if we use signaling peptides to tell the skin to make more collagen, our skin acts younger, and wrinkles are lessened. Some peptides (neuropeptides) block the signal from the nerve to facial muscles, and have a relaxing effect on the muscle. This results in temporary smoothing effects, similar to Botox®.
What are the benefits of plant-based stem cells in my skin care?
At Veritas Bioactives, we are passionate about developing innovative formulations, which are body healthy, bioactive and effective skin care products. Plant-based stem cells have the ability to differentiate almost endlessly, while repairing and replacing damaged skin cells.
Why are sodium lauryl sulfates (SLS) a no-no?
Sodium lauryl sulfates /Sodium laureth sulfates are detergent sudsing agents that are in everything from hair shampoos to aggressive household and shop degreasers. They break down protein (hair and skin are made of protein), and cause unnecessary stripping of the skin. At Veritas, we believe that SLS’s do not belong on your skin. Learn more about our formulations HERE.
Why are parabens bad for the skin?
Parabens can imitate the estrogen hormone, influencing high levels in the body, which may be linked to breast cancer. Studies have found that parabens increase breast cancer proliferation. At Veritas Bioactive Cosmetics, we believe that parabens do not belong on your skin.Learn more about our formulations HERE.